Privacy Policy for Haulers United Group, LLC

Effective Date: January 1, 2025

This Privacy Policy describes how Haulers United (.org) (“we,” “us,” or “our”) collects, uses, and shares your information when you use our website, interact with our services, and participate in our Messaging Services (text message communications).

Haulers United partners with trusted service providers, including Nextiva Inc. (our text messaging service provider) and fuel and factoring program providers, to deliver services efficiently. This policy outlines how your data is handled and protected.

1. Information We Collect

A. Personal Information

We collect personal information that can identify you, including:

  • Name, email address, phone number, and mailing address

  • Company name and business details (if applicable)

  • Fuel usage data (if submitted for fuel savings programs)

  • Message content and history when using our Messaging Services

You provide this information when:

  • Filling out forms on our website (e.g., contact forms, membership applications, fuel or factoring program sign-ups)

  • Communicating with us via SMS, email, or phone

  • Opting into fuel savings, factoring, and other partner programs

B. Usage & Device Information

We may automatically collect data about how you interact with our website, including:

  • Pages visited, time spent, and links clicked

  • Device details (IP address, browser type, operating system)

  • Data collected via cookies and similar technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, improve, and personalize our services

  • Respond to inquiries and customer support requests

  • Facilitate transactions and service sign-ups for fuel and factoring programs

  • Send account-related messages and important notifications (e.g., fuel pricing updates, payment reminders)

  • Ensure compliance with legal and regulatory requirements

For Messaging Services, your information is used strictly for service-related communication, including:

  • Onboarding support for fuel and factoring programs

  • Transaction updates and account notifications

  • Customer support and assistance

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share it with trusted service providers to deliver the services you opt into.

A. Partner Programs (Fuel & Factoring Providers)

If you enroll in our fuel savings or factoring programs, we share relevant business information with our partner providers so they can process your application and facilitate transactions. This may include:

  • Your company name, DOT/MC number, and fuel report details

  • Contact information (name, email, phone number)

  • Other necessary business data required to activate your program benefits

These partners are contractually required to use your information only for service fulfillment and are prohibited from using it for marketing unless you provide consent.

B. Service Providers

We work with third-party vendors (e.g., payment processors, SMS providers) that help operate our services. These providers only access data necessary to perform their function and must comply with strict confidentiality agreements.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or loss. This includes:

  • Encryption for sensitive data

  • Secure access controls for authorized personnel only

  • Regular security audits and compliance checks

Despite these efforts, no online transmission is 100% secure, and we cannot guarantee absolute protection against breaches.

5. Your Choices & Privacy Rights

A. Opting Out of Marketing & SMS Messaging

  • Emails: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link.

  • Text Messages: You can opt out of text messages at any time by replying with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.

B. Accessing & Managing Your Data (CCPA & GDPR Rights)

  • If you are a California resident, you have the right to request access to or deletion of your personal information under the California Consumer Privacy Act (CCPA).

  • If you are a resident of the European Union, you may have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, or erase your data.

To exercise these rights, contact us at Sales@unitedstateshauling.com.

6. SMS Terms of Service

By opting into Haulers United SMS Messaging Services, you agree to receive text messages related to your account, fuel pricing updates, transaction confirmations, and customer support.

  • Message Frequency: Frequency may vary depending on account activity and user requests.

  • Message & Data Rates: Standard messaging and data rates may apply based on your mobile carrier’s plan.

  • Opt-Out: You can stop receiving messages anytime by replying STOP.

  • Help & Support: Text HELP for assistance or visit our website at www.haulersunited.org.

  • Privacy Policy: View our full privacy policy at www.haulersunited.org/privacy-policy.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review it periodically.